Small business advertising
- link to
YouTube Directfantastic video
I love entertaining TV advertising. This one by Nike is a classic example of big brand advertising at its best - funny, carrying a message, memorable and so much more. But as a small business can you use brand advertising as a marketing tool?
Unfortunately the answer is almost certainly NO. The cost alone prohibits most companies from getting in on the action. But not only that, as a small company, it’s unlikely you will have a strong enough brand in the first place to reinforce through TV advertising. So what can you do to advertise your business?
There are lots of options, but my first suggestion is to consider direct response advertising. This is when your adverts are designed to promote a specific call to action from prospective customers. For example:
- Call now to save 50% on carpets!
- Log on to www.megaDVDdeals.com for cheap blockbuster DVDs!
This will encourage prospective customers to contact you and enter your sales process. Compare this to a brand advert like the Nike example - whilst you may come away thinking how great Nike is, have you actually gone a step closer to buying a pair of trainers?
The second, and final option for this post, is to consider which advertising is the correct medium for your target audience. For the carpet example above, your best choice might be a local newspaper, whereas for the DVD Mega deals an online search campaign might be better. This is what media planning is all about and there’s a whole industry dedicated to this.
Advertising is a massive subject, so please come back regularly for more posts. I’ll do my best to showcase some of the best advertising and viral marketing campaigns like the crazy Indian cricket Nike ad.
Tag:Advertising branding marketing mixThe 5 Biggest Customer Service Blunders Of All Time
While howls of protest over poor customer service continue to fill the air, there remain some businesses that manage to consistently deliver superior customer service year in and year out. These are the places where turbo-charged employees pursue customer delight with a passion, places that ignite a flashpoint of contagious enthusiasm in employees and customers alike. Foremost among the lessons to be learned from such flashpoint businesses are the blunders to avoid—those fatal mistakes that trip up just about everybody else.
First Blunder: making customer service a training issue.
Businesses of all kinds invest huge amounts in training programs that do not—and simply cannot—work. The function of such training is to identify the behaviors workers are supposed to engage in, and then coax, bully, or legislate these behaviors into the workplace. At best, this is almost always a recipe for conduct that feels mechanized and insincere; at worst, it intensifies worker resentment and cynicism.
Instead of dictating what workers should be doing to delight customers, the better approach is to give workers opportunities to brainstorm their own ideas for delivering delight. Management’s role then becomes to help employees implement these ideas, and to allow workers to savor the motivational effect of the positive feedback that ensues from delighted customers. This level of employee ownership and involvement is a key cultural characteristic of virtually all flashpoint businesses.
Second Blunder: blaming poor service on employee demotivation.
Businesses looking for ways to motivate their workers are almost always looking in the wrong places. Employee cynicism is the direct product of an organization’s visible preoccupation with self-interest above all else—a purely internal focus. The focus in flashpoint businesses is directed outward, toward the interests of customers and the community at large. This shift in cultural focus changes the way the business operates at all levels.
The reality in most business settings is that employees are demotivated because they can’t deliver delight. The existing policies and procedures make it impossible. Instead of “fixing” their employees, flashpoint business set out to build a culture that unblocks them. Workers are encouraged to identify operational obstacles to customer delight, and participate in finding ways around them.
Third Blunder: using customer feedback to uncover what’s wrong.
Businesses often use surveys and other feedback mechanisms to get to the causes of customer problems and complaints. Employees come to dread these measurement and data-gathering efforts, since they so often lead to what feels like witch-hunts for employee scapegoats, formal exercises in finger-pointing and the assigning of blame. Flashpoint businesses use customer feedback very differently. In these organizations the object is to uncover everything that’s going right. Managers are forever on the lookout for “hero stories” - examples of employees going the extra mile to deliver delight. Such feedback becomes the basis for ongoing recognition and celebration. Employees see themselves as winners on a winning team, because in their workplace there’s always some new “win” being celebrated.
Fourth Blunder: reserving top recognition for splashy recoveries.
It happens all the time: something goes terribly wrong in a customer order or transaction, and a dedicated employee goes to tremendous lengths to make things right. The delighted customer brings this employee’s wonderful recovery to management’s attention, and the employee receives special recognition for his or her efforts. This is a blunder?
It is when such recoveries are the primary—if not the only—catalysts for employee recognition. In such a culture, foul-ups become almost a good thing from the workers’ point of view. By creating opportunities for splashy recoveries, foul-ups represent the only chance employees have to feel appreciated on the job. Attempts to correct operational problems won’t win much support if employees see these problems as their only opportunity to shine.
Flashpoint businesses celebrate splashy recoveries, of course—but they’re also careful to uncover and celebrate employee efforts to delight customers where no mistakes or problems were involved. This makes it easier to get workers participating in efforts to permanently eliminate the sources of problems at the systems level.
Fifth Blunder: competing on price.
It’s one of the most common (and most costly) mistakes in business. Price becomes the deciding factor in purchasing decisions only when everything else is equal—and everything else is almost never equal. Businesses compete on the perception of value, and this includes more than price. It’s shaped by the total customer experience—and aspects such as “helpfulness,” “friendliness,” and “the personal touch” often give the competitive advantage to businesses that actually charge slightly more for their basic goods and services.
Those businesses that deliver a superior total experience from the inside out (that is, as a product of a strongly customer-focused culture) are typically those that enjoy a long-term competitive advantage—along with virtual immunity from the kinds of headaches that plague everybody else.
Customer-focus consultant Paul Levesque’s latest book is Customer Service From The Inside Out Made Easy (Entrepreneur Press, 2006).
Tag:Customer serviceFantastic Brand Advertising
- link to
YouTube Direct
Here’s another example of fantastic brand advertising, this time for John Smith’s bitter.
View and enjoy, these ads are very very funny.
Tag:Advertising brandingHow to Start Video Blogging?
Videoblogging is the next generation of posting ideas and products over the internet. Everybody knows about textblogging. Now they use videos for a better way of expression. This form of communication may entail a lot of resources, but it is all worth it. If pictures say a thousand words, videoblogging exceeds that by far.
A videoblog requires larger disk spaces on websites, a faster server, and a whole new set of programs to support it. Videoblogs can be fed through RSS. This is technology of syndicating your website to other RSS aggregators.
Videoblogging works with people on the internet expressing their selves. Now if you put this on a business prospective, you are up to a lot of benefits. Think of it as a powerful tool in showing your prospective customers your procut line or services. It’s just like showing a commercial for free. And if you videoblog through RSS, then most probably you are getting your target market.
People like to see what they are going to buy. Some would like to see proof and be sure that they are getting their money’s worth before shelving their dimes on it. All of us know the influence of a thirty second commercial. The effect of videoblogging is similar to that. You show your product, people watch it. If they like it, they buy it. If you present it good enough, they’ll buy the product even if they don’t need it.
Now on the web, things are pretty much static, unlike in television in which all are moving. If you post something that is mobile, it would most likely catch attention. Now imaging your product parading in all it’s royalty through videoblog. You’ll get phone call orders in no time.
If your business is just starting up, you can create a videoblog right at your own home. All you need is your web camera, microphone, video software, and lights. For as long as you know how to use your camera, then you can create a videoblog.
Invest in a good web camera. The higher its resolution is the better the output. And you like to present your goods in the optimum way so get the best one possible. Make a short story, or just capture your goods in one go. Just make sure you are getting the best profile for each. Get those creativity juices flowing.
Lights are important in a production. Make sure you illuminate entirely the area you are going to use to create videoblog. The brighter the area, the crispier the images will be. You can also use lighting effects for added appeal to the presentation.
Should you require sounds for your videoblog, you need a microphone. Record you voice as a voice over for promoting the product and its benefit to consumers. Sounds are as important as videos on a videoblog. It is advisable to make your sound effects as enticing as the video.
Your video editing software can be any program. You need this to finalize your work. You can add sounds, delete some bad angles, or insert some still pictures in there too. Some programs are user-friendly and can be used even with zero knowledge on video editing. Even simple video editing programs should do the trick. Select your background carefully too. The light affects the presentation so make sure that the background and the light complements each other.
Videoblogging is a great tool but it also has it downside. It may slow down the computer so other may steer clear of it. Download time may also be time consuming especially if customer is still on a dial- up connection.
But don’t let those stop you. Let videoblogging be an alternative for you, though it is best to still keep the text and pictures present in your presentation to accommodate all possible viewers of your site.
Nowadays, the more creative you are in presenting your product to the market, they more you are likely to succeed. Videoblogging offers an interactive way of selling. You involve the customers. You instill in them the advantage of your goods. And at times, those are enough to make a
sale.
About the Author
Kanicen Nichathavan is the owner of Kanicen’s Blog, Kanicen’s Blog welcomes everyone who intends to share knowledge, interesting products, ideas and those who want to start Internet Online Business. You will find all kind of Internet Marketing Tools and resources. For Newbie and Internet Marketers this blog will be the best option for lowest prices of all kind of Internet Marketing Tools at http://www.kanicen.com.
Tag:blogging web 2.0-
Recent Conversations
-
- deden: He is my inspiration. Whenever i say i can’t. I am trying to remember Him. He breaks...
- Product Sourcing: nice blog, i used that times 50 bestt blogs thing once, very good list of them...
- hair irons: Everyone has high hopes that Obama can turn everything around. I just hope they give...
- Jessica Helter: what a such good information.. thanks for this.. I totally agree in your post.....
- Roger Hamilton: Aggresive marketing is irritating..
- book marketing plan: Excellent post! Thanks for recommending Steve’s site - his eBook is a...
- Voos Baratos: I think that bloggers are not geeks, but geeks can be bloggers :-) The so-called...
- Andy Bargery: Hi Isuzu Commercial Truck. You should definitely be able to find good small town...
-
Loading ...
-
Subscribe to this Blog
